If you believe your product has a genuine fault, then you can return this within a reasonable timeframe to our store with your O’Callaghan’s Expert receipt, where an assistant will be happy to inspect the item. Once the item is deemed to have a genuine manufacturing fault, we can offer the customer a repair or replacement, depending on the item. Often our staff may be unable to offcially determine if a genuine fault exists and may require for the unit to be sent for inspection by an official service technician. If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use) then we are unable to offer you a replacement or a refund.
Certain manufacturers require the customer to contact their customer care line directly in event of a fault, where their team of experts can deal with the issue one-on-one and book a repair and collection time that suits you. This process allows the product to be picked up from the customers home directly and returned to that same address upon repair. This eliminates the need for the customer to come to our store to book a repair and significantly speeds up the overall process.