Customer Service Returns Policy
Please read our returns policy prior to purchasing from O Callaghan’s Expert in order to
familiarise yourself with our policies on returns, refunds, repairs and your legal rights.
We also recommend you inspect any goods that we deliver to you or that you collect from
our store, to ensure you are completely satisfied, ensuring that all products are of
acceptable quality and are as described. If you’re unhappy with your purchase, please let
us know. Unless faulty, this must be within 14 days.
You can change or cancel an order up until it is dispatched. If the order has been
dispatched, you can return the goods to us and we will organise a refund. Such refund will
not be later than 14 days from notice to us of order cancellation.
Your right to cancel your order
When you purchase online you have a statutory right to cancel your order for any reason
within 14 days; you then have 14 days from the date you cancelled the order to return the
product to O Callaghan’s Expert. It is your responsibility to take reasonable care of the
goods prior to returning them; you are responsible for any diminished value of the goods
resulting in the handing of the goods beyond what is necessary to establish their
functionality and suitability.
a. You will be responsible for the cost of returning the goods to us. A full refund of the
value of the goods will be issued upon proof of the items being returned.
b. Hygiene seals on any personal care products such as shavers must be intact.
c. Goods are to be returned in an as new condition i.e. unopened and unused.
d. You the customer are responsible for the due care of the products being returned.
This Returns Policy is in accordance with The European Union (Consumer Information,
Cancellation and Other Rights) Regulations 2013.
Goods Damaged in Transit
Damaged goods need to be reported within 24 hours of delivery. Please
contact firstname.lastname@example.org or call 021 4273433 to report any damages. We will
arrange to have the goods returned and either offer a replacement or refund the price to
Refunds will be made by us via the method of payment you used to make your online
purchase. Refunds will normally be processed within 3-5 working days.
Return of Faulty Goods
If a product is defective in any way, please arrange to return the item by
contacting email@example.com or calling 021 4273433. An acknowledgement of
your request to return will be provided. We will either deliver a new one to you or refund
you the cost of the product. In some cases, an inspection of the product by a qualified
engineer may be required. A repair or replacement product may be offered in accordance
to manufacturer’s warranty terms. Standard delivery charged will be refunded.
Repair of Faulty Goods
Goods returned for repair will be assessed and/or repaired within a reasonable time
frame. These times may vary due to reasons beyond our control. If items are deemed to
have been damaged due to misuse or accident, or in cases where your statutory rights or
any manufacturer’s warranty do not apply; you may be required to pay labour,
assessment and/or freight charges.
We recommend that you back up data stored on any device prior to sending it back for
repair as the repair or replacement may result in a loss of said data. This includes files
stored on hard drives, photos and music stored on mobile devices. We will not be
responsible for any data loss.
To return your order(s) please contact firstname.lastname@example.org or call 021 4273433.